FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Care Instructions

My design is looking creased...what can I do?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




Washing instructions


For best results, we suggest the following: Turn the garment inside out before washing 40 degree machine wash, line dry or cool tumble. If you are ironing then please do not iron over the design. If you do need to iron the design then follow the instructions for 'My design is looking creased'





Delivery and Collection

How long will it take for my item to arrive?


Please note all items are hand printed to order and take up to 10 working days to create, if your item is urgent, please email us prior to ordering. If we are able to print your item in that time we will aim to get your item ready for you in time. At busy times the turnaround period may be longer. The website will have turnaround times shown at all times. We cannot take responsibility for delays once the item is posted due to RoyalMail.




What are the postage costs?


Postage to the UK: up to £17 - £3.00 £18-£65 - £4.50 £66+ - Free All items are sent via Royal Mail 2nd class signed for; a tracking number will be included on your dispatch email for tracking purposes. Your item should be delivered between 2 to 5 days after the dispatch notice email, if you do not receive your item after this time, please track using the tracking info, sometimes items have had an attempted delivery but a card is not left, items are only held for 14 days before being sent back to send. Larger/Heavier orders will be sent via courier.




I have selected collection, how will I know when my order is ready?


When you order is ready you will receive an email telling you to contact me to arrange collection. All collections are contactless from St Albans (AL1) I will leave them in a safe dry place for you to collect. You must contact me to arrange a day for the item to be collected. Your item will have your name on it. Please ensure you take only your items.





Returns

Do you offer returns?


Personalised & customised items where designs have been amended as per customer choice and are non-returnable/non-refundable. Postage is not refunded. Sale items are non-returnable & non-refundable. Exchanges for non customised items are accepted within 14 days if the item is unworn, undamaged and returned in the condition in which it was received. This must be agreed with us prior to the item being returned. Items must not smell of perfume or food or similar, any items returned in this way will be returned to the customer. Please contact us via email: enquires@bybee.co.uk to arrange for a return.




Can I exchange an item?


Please contact us for exchanges and if it is possible, we will do an exchange for you. Please email enquires@bybee.co.uk You will be responsible for getting the item back to us and no exchanges will happen until the item is received. We advise you return the item by RM signed for to ensure it is tracked. If you are exchanging - you are responsible for postage for the exchange back to yourself, this can be paid to us via paypal sales@bybee.co.uk




Can I cancel my order?


Orders can be cancelled/amended within 48 hours if we have not started work on your order to enquires@bybee.co.uk. Please provide your order number and mark as important.




My item is faulty


If the item is faulty please contact us immediately explaining the issue with photographs to show the fault. We will respond within 7 days and contact you in regards to a refund or exchange or alternative. Please email enquires@bybee.co.uk





Sizing information

What size do I need to order?





Sweatshirt sizing


I currently offer both Organic and non-organic versions. They do differ in size so please do check before ordering. Each listing will have some sizing information but here is some general information for you. Organic: Non-Organic

  • These are unisex fit sweatshirts (unless stated) and are designed to be worn oversized and baggy. For a more fitted look, you could wear a size down.
XS (6-8) S (10) M (12-14) L (16) XL (18+)
  • If you are tall or short, it might be useful to know the actual length of each size (from top of the shoulder to hem):
XS - 66cm, S - 69cm, M - 72cm, L - 75cm, XL -80cm Childrens:
  • Childrens clothing is listed by age. If addional information is available it will be provided. If you are unsure of sizing please contact us.
  • Ch




T-shirt sizing


T-shirts All t-shirts for adults are organic as are childrens. I have the sizing information for them on each item.

  • Childrens clothing is normally by age. I will add information in each listing where possible with any additional information.





General questions

Where are you based?


By Bee. is based in St Albans, United Kingdom




Can I customise an order?


Please contact us via the contact us page or on social media and we will get back to you with your request.





Free postage on orders over £65.

Turnaround times are approx. 2-3 weeks (exc. delays with Royal Mail)

buzzme@bybee.co.uk

St Albans, UK   

© 2021 ByBee.

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