Question 1

1  Introduction

Accepted Answer

This privacy policy sets out how By Bee uses and protects any information that you give By Bee when you use this website. By Bee is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.    By Bee may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  Should any significant changes be made we will update you via an email. This policy is effective from 01/02/2021

Question 2

2  The legal basis we rely on

Accepted Answer

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including: Consent In specific situations, we can collect and process your data with your consent.  For example, when you tick a box to subcribe to email newsletters. When collecting your personal data, we will always make clear to you which data is necessary in connection with a particular service. Contractual obligations In certain circumstances, we need your personal data to comply with our contractual obligations. For example, when you place an order for delivery we will require the address in order for us to send the item out to you. Legal compliance If the law requires us to, we may need to collect and process your data.   Legitimate interest In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.  For example, through use of device information, this is explained more in the cookies section.

Question 3

3  When do we collect your personal data?

Accepted Answer

Your information will only be used to process and complete your order and will not be passed onto any third-party companies outside of our site and the payment processing page. ​ Your information will be collected when: ​ When you shop online, we capture information through cookies and similar technologies, you can manage these when you visit our site. When you visit our websites, and use your account to buy products. When you engage with us on social media. When you contact us by any means with queries, complaints etc. When you enter prize draws, giveaways or competitions on social media.

Question 4

4  What sort of information do we collect?

Accepted Answer

The personal information collected will be your name, billing/delivery address, orders and receipts, payment type, email and telephone number.

Question 5

5  Why do we collection this information?

Accepted Answer

This information is collected is so we can process any orders that you make by using the websites, if we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.   To respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.

Question 6

6  How long is your personal data stored?

Accepted Answer

Your information will only be kept for as long as necessary for the purpose for which it was collected.  At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Question 7

7  How we protect your personal data?

Accepted Answer

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. ​ We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We secure access to all transnational areas of our websites and apps using ‘https’ technology. Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenised to ensure it is protected. We regularly monitor our system for possible vulnerabilities and attacks to strengthen security.

Question 8

8  Your rights over your personal data

Accepted Answer

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us ​ If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect. ​ The deletion of the data we hold about you, in specific circumstances; for example, when you withdraw consent or object, and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end. ​ You can contact us to request to exercise these rights at any time by emailing us on privacy@bybee.co.uk

Question 9

9  Contacting the regulator

Accepted Answer

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. ​ You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites) ​ If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Question 10

1  What are cookies?

Accepted Answer

Cookies are tiny text files stored on your computer when you visit certain web pages. At By Bee we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.   To find out more, please check What are cookies (opens in a new window; please note that we can’t be responsible for the content of external websites).   If you don't wish to enable cookies on your computer, that will mean that your experience of using our website site will be impaired - as some of the cookies help us to identify and resolve errors for example, or determine relevant related products to show you when you're browsing. 
 This website is hosted by Wix. Wix uses cookies for the following purposes: To provide a great experience for your visitors and customers. To identify your registered members (users who registered to your site). To monitor and analyze the performance, operation and effectiveness of Wix's platform. To ensure our platform is secure and safe to use.  To find out more about cookies and how to disable them please visit https://www.allaboutcookies.org/   (please note that we can’t be responsible for the content of external websites).

Question 11

2  How do we use cookies?

Accepted Answer

We use cookies, which are small text files, to improve your experience on our website and to show you personalised content.

Question 12

3  Google Analytics

Accepted Answer

We also use Google Analytics to help us understand how our customers use the Site.  You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Question 13

4  Behavioural Advertising

Accepted Answer

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work   You can opt out of targeted advertising by:   FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous   Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

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