2 The legal basis we rely on
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
3 When do we collect your personal data?
Your information will only be used to process and complete your order and will not be passed onto any third-party companies outside of our site and the payment processing page.
Your information will be collected when:
- When you shop online, we capture information through cookies and similar technologies, you can manage these when you visit our site.
- When you visit our websites, and use your account to buy products.
- When you engage with us on social media.
- When you contact us by any means with queries, complaints etc.
- When you enter prize draws, giveaways or competitions on social media.
4 What sort of information do we collect?
The personal information collected will be your name, billing/delivery address, orders and receipts, payment type, email and telephone number.
5 Why do we collection this information?
This information is collected is so we can process any orders that you make by using the websites, if we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
To respond to your queries, refund requests and complaints. Handling the information, you sent enables us to respond.
We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
6 How long is your personal data stored?
Your information will only be kept for as long as necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
7 How we protect your personal data?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
- We secure access to all transnational areas of our websites and apps using ‘https’ technology.
- Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenised to ensure it is protected.
- We regularly monitor our system for possible vulnerabilities and attacks to strengthen security.
8 Your rights over your personal data
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
The deletion of the data we hold about you, in specific circumstances; for example, when you withdraw consent or object, and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
You can contact us to request to exercise these rights at any time by emailing us on firstname.lastname@example.org
9 Contacting the regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
1 What are cookies?
To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
3 Google Analytics
4 Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
- Credit / Debit Cards
Free postage on orders over £65.
Turnaround times are approx. 2-3 weeks (exc. delays with Royal Mail)